Welcome to AquaBay.co.uk, the UK’s No. 1 marketplace for aquariums, ponds, and pets.

How Buying Works on AquaBay

AquaBay is a safe and trusted marketplace connecting buyers with verified sellers of live animals, plants, and pet products. You don’t buy from AquaBay directly—you buy from sellers who use our platform. We just make sure things are fair, secure, and ethical.

What to Expect:

  • Browse listings and read carefully: check animal type, condition, and delivery options.
  • Message sellers directly if you have questions before purchasing.
  • Complete checkout through AquaBay to stay protected.
  • All payments are handled securely via a trusted third-party payment provider.
  • Arrange delivery or collection with the seller after purchase.

Your Safety Comes First:

  • Buying through AquaBay means you’re protected.
  • 🛡️ Verified Sellers = Safer Buyers .
    • To protect our community, all sellers on AquaBay must verify their identity through our trusted payment providers. This process helps ensure:
    • You’re buying from real, accountable people or businesses
    • Sellers are traceable and legally compliant
    • Transactions are more secure and trustworthy
    • ✅ Verified sellers = safer shopping for everyone
  • All sellers of live animals must follow our strict 1-hour DOA (Dead on Arrival) policy—this means you’re covered if something goes wrong during shipping.
  • We constantly monitor sellers to make sure they meet high welfare and care standards.
  • We don’t allow poor practices or careless sellers. If they don’t meet our rules, they’re out.

Important Notes for Buyers:

  • Colour and size may vary—especially with young animals. Photos often show adults for reference.
  • Frozen food might arrive slightly defrosted, which is normal even if packed properly.
  • Buying animals means taking responsibility for their care. Only buy if you understand the species’ needs.

Fairness & Trust:

  • All communication and payments must go through AquaBay—this is how we keep things safe and fair for everyone.
  • Trying to avoid platform fees or arrange deals outside the platform is strictly prohibited and may result in account removal.
  • AquaBay exists to protect both buyers and sellers. Respecting the system keeps it working for everyone