💸 How Seller Payouts Work

We want selling on our marketplace to be simple, fair, and secure for everyone. Here’s how payouts work, when you get paid, and how business sellers can get faster access to their money.

🧾 When Can I Request a Payout?

  • You can request a payout any time once your order is eligible — we don’t use fixed payout cycles.
  • To keep things safe for both sellers and buyers, payouts are available 14 days after an order is marked as completed.
  • Your minimum payout amount is £10.00 — anything less will stay in your balance until you’re ready.

⏳ Why Do I Have to Wait 14 Days?

We totally understand — as a seller, you want to be paid quickly. Here’s why the 14-day wait is important (and how it protects you):

  • Buyers have a 14-day return window by law (UK Consumer Rights)
  • Most customers pay by card, and those payments take a few days to fully clear through banks
  • We need to make sure no return, issue, or chargeback has been raised before releasing your money

This gives everyone a fair chance to resolve any issues, and helps avoid surprises like chargebacks after you’ve already received the funds.

Think of it as a built-in protection — once the window has passed, your money is ready to go!

⚡ Want Faster Payouts? Use Stripe (For Business Sellers)

If you’re a registered business seller, you can connect a Stripe account to get faster access to your earnings.

Here’s how it works:

  • When a customer buys from you, the payment goes straight into your Stripe account
  • The marketplace fee is automatically separated and sent to us — so you instantly see your part of the funds in your Stripe dashboard
  • Once Stripe finishes processing the payment (which is usually quick), the money is ready to be withdrawn

💼 With Stripe, you don’t need to wait 14 days on our side — payouts depend on Stripe’s processing time, which is often faster.

🛑 When Can Payouts Be Delayed?

We try to avoid delays, but payouts might be held if:

  • There’s a return, dispute, or complaint on an order
  • Your order hasn’t yet passed the 14-day post-completion period
  • Your payment details are incomplete or incorrect
  • There’s unusual activity or a policy issue with your account

We’ll always notify you if something needs fixing.

📊 Tracking Your Earnings

You can track all your earnings and payouts in your Seller Dashboard, including:

  • Available balance
  • Paid and pending transactions
  • Payment method details

We keep it simple so you always know what’s happening with your money.

❓ Got Questions?

We’re here to help. If you ever have a question about payouts, just reach out via our Contact Page, and we’ll get back to you quickly.