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NSF-C350L Sponge Filter, Discus, Angel, Cichlids, Fry, Guppy

£7.00

Weight 0.6 kg
Item will be shipped in 3-5 business days
Description

NSF-C350L

 AQUA NOVA air operated internal sponge filters designed to provide
biochemical filtration in aquarium. Excellent effect on dissolving oxygen in water

and working very silently.

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Shipping Policy

🚚 Shipping Policy

This Shipping Policy applies to all sellers on our marketplace and sets the standard for delivery times, methods, and responsibilities.


📦 Processing Time

  • Orders must be processed and dispatched within 7 business days, unless otherwise stated in the product listing.

  • Sellers are responsible for keeping buyers informed of any delays or dispatch issues.


🚚 Delivery Methods

  • Sellers may choose their preferred courier, but all deliveries must include tracking information where available.

  • Shipping services must be reliable and appropriate for the product type (e.g. next-day delivery for live animals or frozen items).

  • A signature or delivery confirmation is recommended for all orders valued over £60.


🌍 Delivery Areas

  • Sellers must clearly state which locations they ship to in their product listings.

  • Orders must not be accepted for delivery outside the specified shipping areas.

  • For live animals or temperature-sensitive items, sellers may limit shipping to mainland UK only.


⏳ Estimated Delivery Time

  • Estimated delivery times must be clearly stated on each product page.

  • Once dispatched, orders should generally arrive within 1–5 business days, depending on the delivery method.

  • Buyers must be notified of any unexpected delays.


💷 Shipping Costs

  • All shipping charges must be clearly displayed at checkout.

  • If offering free shipping, sellers must not hide costs by inflating product prices in a misleading way.

  • Sellers may offer combined shipping or discounts for multiple items at their discretion.


❗ Failed or Missed Deliveries

  • Buyers are responsible for ensuring someone is available to receive the delivery.

  • If delivery fails due to an incorrect address or two missed attempts, the item will be considered delivered.

  • In such cases, it is at the seller’s discretion whether to offer redelivery. If redelivery is offered, the buyer will be responsible for the additional shipping cost.


📦 Damaged, Lost or Not Received Items

  • Sellers are responsible for ensuring items are securely packaged and shipped with appropriate protection.

  • If an item is damaged or lost in transit, the seller must offer a replacement or a full refund in line with the Refund Policy.

  • Courier or Royal Mail tracking is considered official confirmation of delivery.

  • If tracking confirms delivery, the seller is not responsible for loss or non-receipt. In such cases, the buyer must contact the shipping provider directly to resolve the issue.

  • Cases for “item not received” must not be opened earlier than 7 days after the original estimated delivery date. This allows time for delays and ensures fair resolution for both parties.


📌 Note to Sellers

This Shipping Policy is mandatory for all sellers. Any product-specific exceptions (e.g. for live animals, fragile goods, or custom delivery methods) must be clearly stated in the product listing.

Refund Policy

💳 Refund Policy

This Refund Policy applies to all sellers on our marketplace. It ensures a consistent and fair experience for buyers while protecting the integrity of our platform.


Eligibility for Refund

Buyers may request a refund if:

  • The item was returned in line with our Return Policy

  • The item arrived damaged, faulty, or not as described

  • The order was cancelled within the permitted timeframe and before dispatch


💷 Refund Method

  • All refunds will be issued to the original payment method used at checkout.

  • Refunds cannot be issued to alternative accounts or in cash (unless required by law).


Refund Timeline

  • Sellers must process approved refunds within 14 days of receiving the returned item or approving a cancellation.


Non-Refundable Items

No refunds are issued for:

  • Live animals and live plants

  • Custom-made or personalised items

  • Digital downloads or opened software

  • Items returned used, damaged, or outside the return window


🔁 Partial Refunds

If an item is returned in a used or damaged condition, sellers may offer a partial refund at their discretion.


🛠️ Faulty or Incorrect Items

If an item is confirmed to be faulty, damaged, or incorrect, the buyer is entitled to:

  • A full refund, or

  • A free replacement (if available)

Return shipping costs must also be reimbursed by the seller in such cases.


📌 Note to Sellers:

This Refund Policy is mandatory for all vendors. Any exceptions must be approved by marketplace admins and clearly stated in product listings.

Cancellation / Return / Exchange Policy

🛍️ Marketplace Sellers / Vendor Return Policy (Standard for All Sellers)

All sellers on our marketplace are required to follow this standard return policy to ensure a fair and consistent shopping experience for customers.

Return Window

Buyers have 14 days from the date of delivery to request a return.

📦 Conditions for Return

Returned items must be:

  • Unused and in original condition

  • In the original packaging (where applicable)

  • Accompanied by proof of purchase (e.g. order number or receipt)

🚚 Return Shipping

  • Buyers are responsible for return shipping costs, unless the item is faulty or incorrect.

  • Sellers must provide a return address and instructions within 2 business days of a return request.

Non-Returnable Items

The following items cannot be returned:

  • Live animals and live plants

  • Frozen products
  • Perishable or time-sensitive goods

  • Custom-made or personalised items

  • Digital downloads or opened software

🛠️ Faulty or Incorrect Items

If an item arrives damaged, faulty, or not as described, the seller must offer:

  • A replacement
    or

  • A full refund, including return postage costs

📦 Exchanges

  • Sellers may offer an exchange at their discretion, depending on item availability.

  • If no exchange is available, a refund will be offered following the standard return policy.

  • Exchanges must be requested within the same 14-day window as returns.


❌ Cancellations

  • Buyers may request to cancel an order within 1 hour (60 minutes) of placing it.

  • During this 1-hour window, sellers are obligated to accept the cancellation request.

  • After 1 hour, sellers have the right to decline a cancellation request without providing a reason, especially if the order has already been processed or dispatched.

  • If the cancellation is accepted after the 1-hour window, any applicable fees or restocking charges may apply at the seller’s discretion.


🛠️ Faulty, Damaged, or Incorrect Items

If an item arrives damaged or not as described, sellers must:

  • Offer a replacement at no additional cost, or

  • Issue a full refund, including return shipping


📌 Note to Sellers:

This return policy is mandatory for all sellers unless otherwise approved by the marketplace admin. Listings must clearly state if any items are non-returnable under the policy.

Enquiries

General Enquiries

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